Service Requester (Clients) Terms of Service

These terms of use (hereinafter referred to as the “Terms of Use”) are the services for “MatchaCaring” ( The terms and conditions regarding the use of the service are defined with the customer who requests care service using the service (hereinafter referred to as the “service requester”). MatchCaring service provider representatives may be employees or contractors (hereinafter referred to as the “service providers”).

  1. The terms and conditions of use of this service are intended to establish the relationship between the company and the service requesters of this service.
  2. The service requester must use the service in accordance with the terms of this agreement. By using our services, you agree to the terms of use in this agreement.
  3. These terms and conditions apply to those who request support services. If the service requester uses this service, it is considered as agreed to these terms.
  4. Users confirm and understand that no employment relationship etc. will be formed between us and the users under any circumstances.
  1. Those who use the Service must use the Service in accordance with the terms of this Agreement. You may not use the Service unless you have valid and irrevocable consent to these Terms.
  2. By actually using this service, it is considered that you have valid and irrevocable consent to these terms.
  3. If there is a separate Terms of Use for the Service, the Service Requester must use the Service in accordance with the terms of this Agreement and the terms of the Individual Terms of Use.
  1. These terms apply to any relationship between you and us regarding your use of the Services.
  2. In addition to the Terms and Conditions, the Company may make various rules (hereinafter referred to as “individual rules”) in addition to the Terms and Conditions. Regardless of their names, these individual provisions shall constitute part of these Terms.
  3. If the provisions of this Agreement conflict with the provisions of the individual provisions of the preceding paragraph, the individual provisions shall prevail, unless otherwise specified in the individual provisions.
  1. This service is a service that matches those who want to request a service to solve household problems and those that can provide services that meet the conditions that the service client wants.
  2. The service provided by the service provider is limited to housework support, child care support, home learning support, disabled child support, elderly support, beauty health support, pet care.
  3. The service provided by our company is a long-term support service. Among service providers who want to support working visas for long-term work in Canada, some of the service clients that meet the desired conditions do not have visas that can work in Canada for a long time We will intervene in the matching opportunities for those who want long-term support with visa support by the provider (pay service)
  4. The service provided by the Company to the service requester on the Site shall be as follows.

    A: Provision of profile creation tools and display of profiles on this site.

    B: Listing of services that service providers can provide.

    C: Acceptance of service application from service requester, acceptance, provision of work time measurement tool.

    D: Communication tool with service requester.

    E: Transfer of service fee.

    F: Providing a review reading and writing tool.

    G: Any other tools, which the Company deems necessary.

    1. When using the message tool provided by our company, the Service Requester must agree to the content of the message tool to be seen without the user’s prior consent if the company deems it necessary for the proper operation and management of the service.
    2. We may change the content of this service as needed.
    3. If a service contract is concluded between the Service Requester and the service provider on this service, we will receive it as a usage fee.
    4. In these Terms of Use, the user shall bear the entire transfer fee for making payment to us by bank transfer.
  5. If the service provider is late at a prescribed date, etc., the Service Requester will be notified in advance through the message function of this service.
  6. TheS ervice Requester will cooperate as much as possible to facilitate the service provider’s work.
  7. With regard to troubles such as loss or damage, troubles caused by operations by the service provider, or damages caused to the Service Requester or service provider, it is resolved between the service provider who is the contract party and the service requester. We do not take any responsibility for it.
  8. After matching, after business transaction is made, 15% from the usage fee will be paid as our service fee.
  1. Those who wish to register on this site should read and agree to the terms and conditions carefully.
  2. The registration procedure can only be performed by the person, and registration by an agent or impersonation is not permitted.
  3. Persons under the age of 18 can not register for this service even with the consent of a legal representative.
  4. We will examine the applicants for registration based on these Terms of Use. When we start posting information on applicants for registration on this site, we assume that we have approved the applicants’ registration application and user registration is complete.
  5. The user meets the registration requirements, and the user’s registration content must be correct, true and up-to-date.
  6. In order to use this service, it is the responsibility of the user to ensure that their account information is not abused by external parties. We can regard the act used by the registered password as the act of the service provider.
  7. Our company can reject the registration if it is judged that the user falls under any of the following, and if any of the following occur after registration. We will not be liable for any of the related matters without any accountability. The service provider will pledge to use at the time of registration that none of the following apply.

    1. If the registration requirements determined by our company are not met or are later not met.
    2. When there is a false or incorrect entry or omission in all or part of the registration items or submitted documents provided to us.
    3. When it is determined that we fall under anti-social forces or that we are cooperating or involved in the maintenance and operation of anti-social forces, etc.
    4. If you have a criminal record.
    5. A person who has violated a contract with us in the past, or has been denied or canceled registration.
    6. If you do or plan on taking actions that may cause harm to others.
    7. When there is no reply for two weeks or more in response to the inquiry to the registered contact (email address, telephone number etc.)
    8. When the same user has registered more than once in this site.
    9. In the case of providing a service that violates the terms of use and the support service specified on this site.
    10. When it is judged that there is a possibility of causing harm or danger to the clients, etc.
    11. When a problem is discovered as a result of the monitoring that we perform for the service provider.
    12. In other cases, where our companies recognize the registration as inappropriate.
  8. We will issue a user ID to the registered service provider. Our company can be regarded as the act of the service provider about the act performed using the ID etc. issued to the service provider, and the service provider is responsible for the act. If the service provider finds out that an ID etc. is being used by a third party, the service provider will immediately notify us of this and follow the instructions from our company.
  9. When a change occurs in the contents of registration, the service requester shall immediately change the registration items by the method prescribed by our company.
  10. The account of this service belongs exclusively to the registered service requester. Third party can not transfer, lend or inherit all right of use of the service requester in this service.
  11. Users who register for this service can delete their account and withdraw at any time.
  12. The service client’s full right to use the service for the service expires for any reason when the account is deleted.
  1. The Service Requester shall use the Service at their own responsibility, and shall be responsible for all responsibility and consequences of the Service.
  2. If we find that the Service Requester is using this service in violation of this contract, we will judge necessary and appropriate.
  3. The Service Requester  may directly or indirectly (in the case of legal fees, etc.) suffer directly or indirectly from the use of this service (including the case where we receive a claim from a third party from such use). If you incur a burden, you must immediately compensate this according to our request.
  1. Anyone who has registered for this site must be responsible for managing the registered schedule. If the service can not be managed, the service can not be used.
  1. A Service Requester can request a service from among service providers registered in this service, by searching for a person who meets his / her desired conditions.
  2. When a Service Requester receives a request from a service provider, a service contract is concluded between the service requester and the service provider. We only provide the service provider and service requester with an opportunity to match each other, not as a contracting party such as a business contract.
  3. The Service Requester can cancel or change the contract after the service contract is concluded with the service provider. However, in case of cancellation, the cancellation policy shall be followed. Please be aware that cancellation fees will occur.
  4. If the Service Requester intentionally does not answer, or if malicious activities continue, the account will be deleted without the consent of the service requester at our discretion.
  5. Based on the request from the Service Requester the service provider responds and the business consignment contract is concluded between the two parties. We only offer the opportunity to match each other, not as a contracting party.
  6. The service provider is fully responsible for all matters related to the transaction with the service client (including registration, schedule management, search for desired conditions, cancellation, provision of services, liability for collateral, etc.).  Disputes between the Service Requester and the service provider shall be solved between the service requester and the service provider, and in principle, we will not deal with the dispute between the service provider and the service requester. We shall not intervene, and the service provider may not ask our company to solve any problems. However, if we decide that we need it for the smooth operation of this service, we will be able to intervene in troubles between members.
  7. Our company can delete the Service Requester’s account without notifying the person in advance if a malicious act is found, such as canceling the work without permission, without contacting the service provider in any way. In that case, the service requester must pay the penalty stipulated by our company.
  8. The Service Requester is not limited to the service contract period of the service business established with the service provider, nor to the service provider who has been learned by the introduction of the company after the contract, without our prior written consent You can not make a direct business request. By any chance, a service requester. If we find out the fact that we have requested the service provider to offer the service directly without our consent, the service client will ask us 10 times the total price of the service paid to us by the service client so far. The corresponding amount must be paid as a penalty. At the same time, we can not use any services in the future.
  1. The Service Requester must receive the service at the specified date and time, the specified location, and the specified service content on the service.
  2. If you are forced to arrive late at a designated time, such as traffic conditions, you must contact the Service Requester in advance via phone or via the service’s message function.
  3. The service provider and Service Requester who are parties to the contract shall resolve the damage, loss, etc., troubles caused by provision of service by other service providers or damage caused to the service requester. Our company will not take any responsibility.
  1. The Service Requester must perform a review by the service provider on the Service within 48 hours of receiving the service.
  2. When we receive a review by the service requester specified in the preceding paragraph, the acceptance of the service provider is completed, and the service provision is considered to be terminated.
  3. If the service is not complete, you must enter the fact that it has not been completed and the reason. On the other hand, in some cases, we will check the situation with the service provider and decide whether the inspection is complete or not.
  4. The service requester does not claim any significance in our decision on whether the service provider has completed the work.
  1. The Service Requester shall pay the usage fee separately defined by the Company and displayed on the Website in the way designated by the Company as compensation for the paid portion of the Service. (The fees incurred in that case are the responsibility of the service client)
  2. If the Service Requester is overdue for payment of usage fees, the service requester shall pay a 15% rate of arrears damages.
  1. The service requester can receive a service request from the service requester and cancel it before receiving it.
  2. The service requester can cancel or change the contract even after the business contract with the service provider is established. However, changes within 72 hours of service offer will result in cancellation fees. In this case, as a sanction for the cancellation, the information about the cancellation will be posted directly on the service requester’s profile.
  3. Please be careful about the service requester. In the case of unavoidable cancellations, sanctions do not occur as follows.
    • When evacuation advisory is given by natural disaster
    • My family’s misery (certificate required)
    • Sudden physical condition (hospital certificate required)
  4. If the service client cancels the business contract established with the service provider within 72 hours before the start of service provision, the service client must pay a cancellation fee to the service provider. It will not be. The cancellation fee is 50% of the planned amount of use if the service client cancels the service within 24 hours before the start of service provision, and the service client cancels the process within 24 hours before the service start Alternatively, if the service requester cancels without permission (if cancellation processing has not been performed by the service provider’s work start), 100% of the scheduled usage amount must be paid.
  1. The service requester must not leak the service provider’s personal information or any other information of the service provider that has been known when using the service to a third party.
  2. We use the personal information of the service requester to the extent necessary for the purpose of providing the service to the service provider.
  3. Other details regarding privacy are in the privacy policy.

If you have participated in any of the following acts, the Company reserves the right to remove you from the site. 

  1. Act that violates the law
  2. Religious activities
  3. Extremist political activity
  4. Anti-social activities
  5. Obscene purpose
  6. Acts to violate privacy
  7. Abuse slander, any act about defamation
  8. Any discriminatory remarks or discriminatory acts
  9. Spoofing of others.
  10. Direct interaction between service requester and service provider without the use of this service.
  11. Other things that our company deems inappropriate
  1. We may change these terms at any time without notifying our service provider in advance if we deem it necessary. The amended Terms and Conditions shall take effect as soon as they are posted at appropriate places in the website operated by the Company. The Service Provider may change the Terms by continuing to use the Services after modification. It shall be deemed that you have valid and irrevocable consent to the later Terms. When using this service, please refer to the latest Terms and Conditions at any time.
  1. We strive for the safer operation of this service, but if the service provider suffers damage due to interruption, stoppage or termination of operation, we shall be exempted.
  2. We are not liable for any damage caused to the service provider.
  3. We make no warranties, express or implied, that this service is virtually or legally free. We have no obligation to service providers to remove such defects and to provide this service.
  1. These Terms of Use are to be interpreted in accordance with Canadian law.
  1. By displaying on this site, we will notify service providers of necessary matters as appropriate. The service provider may notify the service provider of necessary matters by sending an email to the email address registered beforehand.
  2. The notice in paragraph 1 is considered to be effective when it is displayed on this site from the time of display (when it is notified by sending an email, the point of sending an email). In addition, the service requester shall appropriately read the notice from our company by the display of this site or the transmission of an email.
  3. The service requester can contact us by sending an inquiry form on a website operated by us or by a method specified by us.

September 2019
Matcha Caring